Delivery & Return Policy

Installation Policy

Delivery charges are determined based on distance from our store and the total value of your order.

Delivery Zones and Fees

  • Within 30 Miles

- Orders over $500: Free Installation
- Orders $499 contact info@themixhome.com for availability

  • 31–60 Miles

- Orders over $3000: Free Installation
- Orders between $500 – $2999: $150 flat fee
- Orders under $500: contact info@themixhome.com for availability

  • 61–90 Miles

- Orders over $5000: Free Installation
- Orders between $1000 – $4999: $250 flat fee
- Orders $999 and under: contact info@themixhome.com for availability

  • Over 90 Miles

- contact info@themixhome.com for availability

Additional Services

Artwork & Mirror Installation: We only install artwork and decorative mirrors purchased from Mix Home.  For custom builds and renovations, bathroom mirrors are to be installed by the contractor’s trim carpenter.

Light Fixtures: We do not install light fixtures, please arrange a certified electrician for your light fixture purchase.

Wallcovering and Window Treatments: Installation is available via a 3rd party installer arranged by Mix Home.  Additional installation charges will apply. 

If previously arranged and approved Mix Home will remove your old furnishings for donation purposes.  We do not accept consignments.  We are not responsible for damage to your home or personal property in the removal of furniture pieces.


Return Policy


Because many of our products are artisan, vintage, and made-to-order, we have a limited return policy. However, we’re committed to your satisfaction and are happy to work with you to resolve any issues.

If you have concerns, please reach out to us at:
📧 info@themixhome.com

Non-Returnable Items

Returns are not accepted on the following:

  • Custom ordered Furniture, Lighting, Art, Rugs & Mirrors

  • Fabric by the Yard

  • Window Treatments and Hardware

  • Vintage or One-of-a-Kind Pieces

  • Gift Cards

  • Closeout Items

  • Items with discounts of 30% or larger

Eligible Return Items

We do accept returns on:
- In stock Furniture, Accessories, Rugs and Home Décor, purchased from the Mix Home storefront.  Special order items that are “in stock” from our vendors are not eligible for returns.

Conditions:
- Must be returned within 30 days of delivery
- Items must be unused and in original packaging/condition

Return Process

1. Email info@themixhome.com to begin your return request.
2. Pick-up charges may be incurred depending on location and item value


Refunds

- Refunds are processed back to the original payment method in most cases. If your order was paid online via our design portal then a refund check will be issued
- A 50% Restocking fee may apply to certain items